This privacy policy explains how hemipharmauk.uk, the official UK website for Hemi Pharma pharmaceutical products, collects, uses, stores and protects your personal data. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It was last updated in May 2026.
Who We Are
hemipharmauk.uk is operated by Hemi Pharma UK. We are the data controller responsible for your personal data collected through this site. If you have any questions about how we handle your data, contact us via the contact page.
What Data We Collect
We collect personal data only where it is necessary to fulfil your order or comply with our legal obligations. This includes your name and delivery address to process and despatch your order, your email address to send order confirmations and tracking information, and your payment reference to verify receipt of payment.
We do not collect payment card data as we do not accept card payments. We do not collect sensitive personal data of any kind, including data relating to health, ethnicity or political views as defined under UK GDPR Article 9.
How We Use Your Data
Your personal data is used exclusively to process and fulfil your order, to send order confirmation and despatch notification emails, to respond to any queries or complaints you raise, and to comply with our legal obligations under applicable UK law.
We do not use your personal data for marketing purposes without your explicit consent. We do not sell, rent or transfer your personal data to third parties for any commercial purpose.
Legal Basis for Processing
UK GDPR requires us to identify a lawful basis for processing your personal data. We process your name, delivery address and email address on the basis of contract performance, as this data is necessary to fulfil the order you have placed with us. We may also process and retain certain data where required to do so by law. Where we rely on legitimate interests as our lawful basis, such as fraud prevention, we ensure those interests are balanced against your rights and do not override them.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order data including your name, delivery address and email address is retained for six years in accordance with our legal and accounting obligations. After this period your data is securely deleted.
Data Security
Hemi Pharma UK applies appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. All data transmitted through hemipharmauk.uk is encrypted using industry-standard SSL technology. We do not store payment card data. Access to personal data within our organisation is restricted to those who require
Third Parties
We do not share your personal data with third parties except where necessary to fulfil your order. Royal Mail receives your name and delivery address to process and deliver your order, which is necessary for contract performance. Payment processors receive only the reference data required to verify payment. We do not share your data with any advertising, analytics or marketing platforms.
Cookies
hemipharmauk.uk uses cookies to support site functionality and improve user experience. Cookies are small text files stored on your device by your browser. We use functional cookies necessary for the site to operate correctly and analytical cookies to understand how visitors use the site. You can manage your cookie preferences through your browser settings at any time. For full details see our cookie policy.
Your Rights Under UK GDPR
Under UK GDPR you have a number of rights in relation to your personal data. You have the right to request a copy of the data we hold about you, to request correction of any inaccurate data, to request deletion of your data where there is no longer a lawful basis for us to hold it, and to request that we restrict how we use your data in certain circumstances. You also have the right to data portability, which means you can request your data in a structured and machine-readable format, and the right to object to processing where we rely on legitimate interests as our lawful basis.
To exercise any of these rights, contact us via the contact page. We will respond to all requests within one calendar month in accordance with UK GDPR Article 12.
Complaints
If you believe we have handled your personal data unlawfully or in breach of UK GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. The ICO can be contacted at ico.org.uk or by telephone on 0303 123 1113.
Changes to This Policy
Hemi Pharma UK reserves the right to update this privacy policy at any time. Changes will be published on this page with an updated date. We encourage you to review this policy periodically. This policy was last updated in May 2026.
Related Information
For the full terms governing purchases on this site, see our terms and conditions. For information on despatch and delivery, see the shipping policy. For information on returns and refunds, see the refund policy. For the legal status of products sold on this site, see the legal disclaimer. For any questions about your data, visit the contact page.
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